Policies

Privacy Policy

Introduction

Framesbuy regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Framesbuy users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should email us at support@framesbuy.co.nz

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Delivery Policy

Prescription glasses or Sunglasses

After ordering online, you will receive an email confirmation, containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Courier (Fedex / UPS / DHL or Private) within 12 to 16 days; however if goods are unavailable delivery will take a little longer.

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Security Policy

Framesbuy uses the authorized payment gateway for its online credit card transactions. The company uses safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site are using the secured payment gateways.

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Refund & Returns Policy

If you are not completely satisfied with your purchase for any reason we offer a 15-day money-back guarantee from the time you receive the goods. Please email us at support@framesbuy.co.nz within that time and we will try to resolve the issue or refund the amount at the earliest. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product.

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